Terms and Conditions
1) General Terms & Conditions
1. Services Offered
• We provide communication and marketing services including but not limited to:
• • – Bulk SMS
• • – RCS (Rich Communication Services)
• • – WhatsApp Business API
• • – IVR (Interactive Voice Response)
• • – Digital Marketing
2. Eligibility
• • You must be at least 18 years of age to use our services. By agreeing to these terms, you confirm that you are legally allowed to enter into this agreement.
3. Use of Services
• • You agree to use our services only for lawful purposes.
• You must not use our services to send spam, phishing messages, or any unauthorized/illegal content.
• • You are responsible for the content you distribute through our platforms.
4. Account Responsibility
• • You are responsible for maintaining the confidentiality of your login credentials.
• • You agree to notify us immediately in case of any unauthorized use of your account.
5. Payment & Refunds
• • All services are prepaid unless otherwise stated.
• • Fees once paid are non-refundable unless agreed in writing.
• • Any payment failure or fraud may lead to service suspension.
6. Service Availability
• • We strive to ensure uninterrupted service, but we do not guarantee 100% uptime.
• • Maintenance, technical issues, or force majeure may cause temporary disruptions.
7. Data Privacy
• • We follow strict data protection policies.
• • Client data will not be shared with third parties without consent.
• • For more information, please refer to our Privacy Policy.
8. WhatsApp Business API Compliance
• • Use of WhatsApp Business API is subject to WhatsApp’s own terms and Meta’s policies.
• • Any misuse (spam, fake promotions, or policy violations) may result in account suspension without prior notice.
9. Termination
• • We reserve the right to suspend or terminate your access to our services for violations of these terms, without prior notice.
10. Limitation of Liability
• • We are not liable for any indirect, incidental, or consequential damages arising out of the use of our services.
11. Changes to Terms
• • We may update these Terms & Conditions from time to time. Continued use of our services constitutes acceptance of any changes.
12. Governing Law
• • These terms shall be governed by and interpreted in accordance with the laws of [Your State/Country].
Service-Wise Terms & Conditions
1. Bulk SMS Services
Usage Policy
• • Messages should be transactional or promotional as per TRAI guidelines.
• • Sending of spam, abusive, misleading, or illegal content is strictly prohibited.
Sender ID & Template Approval
• • All sender IDs and message templates must be pre-approved via DLT platforms (e.g., Jio, Vodafone, Airtel).
• • Unapproved content delivery may be blocked.
Delivery & Refunds
• • Delivery depends on operator networks.
• • No refunds for undelivered messages unless due to system error on our end.
2. RCS (Rich Communication Services)
Content Restrictions
• • All multimedia content (images, buttons, videos) must comply with Google RCS guidelines.
• • Any misleading or illegal content is strictly prohibited.
Brand Verification
• • Only verified brands can use RCS campaigns. Brand approval through Google is mandatory.
• • Fake or impersonated brand submissions may lead to termination.
Delivery & Monitoring
• • RCS delivery depends on handset compatibility and operator support.
• • Real-time reports and campaign analytics are provided as part of the service.
3. WhatsApp Business API (Official)
Meta Compliance
• • All messaging templates must be approved by Meta (Facebook).
• • Use of unauthorized templates or spamming can lead to account ban without notice.
KYC Requirements
• • Proper business documents, Facebook Business Manager ID, and domain verification are mandatory.
Charges & Billing
• • Charges are based on conversation windows (24-hour rule).
• • Billing is as per WhatsApp’s official pricing (may vary by region).
Ban Policy
• • Violation of WhatsApp Commerce or Messaging Policies may lead to permanent account suspension.
• • Immense Smart Solutions is not liable for bans resulting from content or user actions.
4. IVR (Interactive Voice Response)
Call Content
• • Calls must be ethical and comply with telecom regulations.
• • Robocalls, spam, or misleading content is strictly prohibited.
Technical Support
• • We provide setup, testing, and 99% uptime assurance.
• • Maintenance windows will be notified in advance.
Data Privacy
• • All call recordings and user data are stored securely and not shared without client consent.
5. Digital Marketing Services
Campaign Guidelines
• • No adult, gambling, or misleading advertisements are allowed.
• • Content must adhere to platform-specific policies (Google, Meta, LinkedIn, etc.).
Performance & ROI
• • We aim for the best results, but no guaranteed conversions or returns are promised.
• • Reports will be shared weekly/monthly based on the plan.
Billing
• • Charges are either project-based or retainer-based as per agreement.
• • Delayed payments may result in campaign pausing.
General Terms (Applicable to All Services)
Data Security
• • We ensure industry-standard data protection protocols.
• • Clients are responsible for content legality and consent-based user data usage.
Termination
• • Violation of policies can result in service suspension or account termination without prior notice.
Governing Law
• • These terms are governed under the laws of [Your State/Country].
Need Help?
📧 support@immensesmartsolutions.com
📞 +91 8898648592 / 02245003131
Immense Smart Solutions is a leading Bulk SMS Gateway provider in India. We offer a wide range of services including Bulk SMS Marketing, Missed Call Alerts, Transactional and Promotional SMS, Voice SMS, SMS API integration, Reseller Solutions, and Digital Marketing.
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Head Office Address
Office No 18, First Floor, Evershine Mall, Link road Malad west 400064 Maharashtra India